Effective date: 1 January 2026 · Last updated: 5 September 2026
Mysubbies Holdings Pty Ltd (ABN 69 693 675 268) (MySubbies, we, us or our) operates the MySubbies websites, applications, customer portal, contractor portal and related services (Platform). This Privacy Policy explains how we collect, hold, use and disclose personal information and how you may access, correct or complain about our handling of it.
We intend to handle personal information consistently with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Spam Act 2003 (Cth) and other applicable Australian laws. Where the APPs do not legally apply to a particular activity, we will use this policy as our operational standard to the extent reasonably practicable.
Depending on how you use the Platform, we may collect:
Sensitive information. We do not generally seek sensitive information. If it is reasonably necessary for a specific function, we will collect it with consent or as otherwise permitted by law. Please avoid uploading unnecessary health information, identity documents or images of people not involved in a booking.
We may collect information directly from you, automatically through the Platform, from the other party to a booking, from referees or authorised representatives, from identity, licence, insurance or background-check providers, from payment and communications providers, from public registers and publicly available sources, and where authorised or required by law.
If you give us personal information about another person, you must be authorised to do so and, where practicable, make them aware of this policy. You may use a pseudonym or interact anonymously where lawful and practicable, but identification is normally required to create an account, book or perform work, receive payment, manage safety or comply with law.
We may use personal information to:
Automated tools may help suggest categories, measurements, prices, risk flags or contractor matches. Unless the Platform clearly states otherwise, these outputs are estimates or recommendations and may be reviewed or changed after further information or a site inspection.
We may disclose personal information where reasonably necessary to:
We do not sell personal information. A contractor who receives customer information must use it only for the relevant booking, safety, record-keeping and legal purposes and must protect it from unauthorised use or disclosure.
Some service providers may store or process information outside Australia. The likely countries may include, e.g. United States, Singapore, Ireland and other locations used by the provider. Where required, we will take reasonable steps to ensure an overseas recipient handles personal information consistently with the APPs, subject to any legal exceptions. Provider locations may change; current information may be requested from our Privacy Officer.
We may use cookies, pixels, software development kits and similar technologies to keep you signed in, remember preferences, measure performance, improve the Platform, prevent fraud and understand campaign effectiveness. Browser or device settings may block some technologies, but parts of the Platform may then not work properly.
We may send operational messages needed to manage an account or booking. Marketing messages will include an unsubscribe method where required. You may opt out of marketing at any time, but cannot opt out of essential service, safety, security or legal notices while using the Platform.
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure, and we cannot guarantee absolute security. You must keep credentials confidential and notify us promptly of suspected unauthorised access.
We retain information for as long as reasonably necessary for the purposes described in this policy, including booking administration, warranties, disputes, fraud prevention, taxation, accounting, insurance and legal compliance. When information is no longer required, we take reasonable steps to destroy it or de-identify it, unless retention is required or authorised by law or technically necessary in secure backups for a limited period.
If an eligible data breach occurs, we will investigate, contain and notify affected individuals and the Office of the Australian Information Commissioner where required by the Notifiable Data Breaches scheme.
You may request access to, or correction of, personal information we hold about you by contacting the Privacy Officer. We may need to verify your identity. We will respond within a reasonable period and may refuse access or correction where permitted by law, giving reasons and available complaint options where required. We generally do not charge for making a request, although a permitted reasonable access cost may apply after notice.
Send a privacy complaint to the Privacy Officer using the details below, describing the issue and desired outcome. We will acknowledge and investigate the complaint and aim to provide a response within 30 days. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.
The Platform is intended for people aged 18 or over. We do not knowingly permit children to create customer or contractor accounts. If we learn that we collected a child's personal information without appropriate authority, we will take reasonable steps to delete or otherwise lawfully manage it.
The Platform may link to third-party services. Their privacy practices are governed by their own policies. We may update this policy to reflect changes to the Platform, providers or law. We will publish the updated policy and, where a change is material, provide reasonable notice through the Platform or by email.