PRIVACY POLICY

Effective Date: 1st Jan 2022

At MySubbies Group, we value the privacy of our clients and users of our services, including our online booking platform. This Privacy Policy explains how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or engaging with MySubbies Group, you agree to the terms outlined in this Privacy Policy.

1. Collection of Personal Information

We collect personal information to provide you with the best possible service, including:

Name, contact details (email, phone number), and address
Payment details, such as credit card information (processed securely via third-party payment processors)
Booking information, including job details and preferences
Feedback, reviews, and communication history

We collect this information directly from you when you interact with our website, app, or contact us via phone or email. We may also collect information from third-party sources, including contractors (tradies) who provide services through our platform.

2. Use of Personal Information

The personal information we collect is used for the following purposes:

To process and manage your bookings
To communicate with you regarding job progress, updates, and any issues
To respond to customer service inquiries
To improve the quality of our services and user experience
To comply with legal obligations and resolve disputes

We will not use your personal information for purposes other than those specified above unless we obtain your consent.

3. Disclosure of Personal Information

We may disclose your personal information to the following parties:

Service providers (e.g., contractors, payment processors, IT service providers)
Law enforcement or regulatory authorities, when required by law
In the event of a sale, merger, or acquisition of MySubbies Group, your personal information may be transferred to the new owner or entity.

We ensure that any third parties who receive your personal information are required to protect it in accordance with applicable privacy laws.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure. While we take all necessary precautions to protect your personal data, we cannot guarantee its absolute security, and you acknowledge and agree to this risk when using our services.

In the event of a data breach, we will promptly notify affected individuals as required under the Notifiable Data Breaches (NDB) scheme and take necessary actions to mitigate any potential harm.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your user experience. Cookies help us understand how users interact with our website and app, allowing us to improve functionality and personalize your experience. You can disable cookies through your browser settings, but doing so may limit your ability to use some features of our platform.

6. Access and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To request access or make corrections, please contact us using the details provided below.

7. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once personal information is no longer required, we will securely delete or anonymize it.

8. Children's Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective from the date of posting. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

MySubbies Group
Email: Accounts@Mysubbies.com.au

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.